Aquanautique offers several delivery methods and works with different service providers.
Shipping within 24 hours for in-stock items and free delivery on orders over €150
Our shipping costs include the cost of delivering the package(s), as well as the cost of preparing your order (packaging and handling). Shipping costs are calculated based on the total weight of your order and your delivery location.Parcels are generally shipped within 24 hours of receiving payment (excluding weekends and public holidays) for products in stock.
Delivery is FREE for orders over €150 within Metropolitan France and ONLY with the following carriers: Colissimo, Colissimo Relais, and Mondial Relay for small parcels. Shipping costs for items delivered by a specialized carrier (over 30 kg) are €39 for Metropolitan France and vary for Europe, except for certain categories that require additional handling fees or specific transport.
Standard delivery
in Europe
Express Delivery
in Europe
Package tracking
during shipping
Delivery in Metropolitan France, Corsica and Europe
Standard, Express and large volume delivery (France and Europe)
Your parcel will be delivered against signature within 72 hours (working days) by the postman in Metropolitan France and within 2 to 7 days in Europe.
Your parcel will then be delivered against signature the next day before 1 p.m. (business days) without prior appointment in Metropolitan France and within 2 to 4 days in Europe. For French Overseas Departments and Territories (DOM-TOM), delivery times may vary depending on the weight and contents of the parcel.
Shipping method for packages over 30 kilograms or sensitive items. Delivery time varies depending on the delivery location (between 2 and 7 days) for mainland France and up to 10 days for Europe. For deliveries to French overseas departments and territories (DOM-TOM), please contact us for a specific quote.
Specific handling or transport charges apply to batteries, solar panels and other security products.
Delivery to a collection point (France ONLY)
Available at post offices, Pickup points, or Pickup Station lockers. Delivery takes between 2 and 5 days.
Easily collect your parcels near your home or work directly from all our Chronopost relay points within 48 hours.
Our out-of-home delivery solution allows you to save over 40% on your shipments, with an average delivery time of 3 business days in mainland France. We offer two local delivery options: Pickup Points® and Lockers.
FREE DELIVERY on orders over €150
Available ONLY for delivery in France or Corsica with the carriers Colissimo, Relais Colis and Mondial Relay. The package weight cannot exceed 20 kilograms . Enter the following code in your shopping cart after selecting the carrier: LIVG150IMPORTANT: Some items weighing less than 20 kilograms are fragile or cannot be shipped via Colissimo or Mondial Relay due to their nature. This applies to products such as: refrigeration units, evaporators, solar panels, and any other products costing over 800 euros.
International & USA shipping
Aquanautique.com offers international shipping under certain conditions. Some countries deemed "high-risk" may not be eligible for delivery. To obtain a shipping quote, please contact us.We deliver to the following countries
Germany, Andorra, Austria, Belgium, Bulgaria, Canada, Cyprus, Croatia, Denmark, Spain, Estonia, Vatican City State, United States, Finland, France, Greece, Guadeloupe, French Guiana, Hungary, Ireland, Iceland, Italy, Réunion, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mauritius, Mayotte, Monaco, Montenegro, Norway, New Caledonia, Netherlands, Poland, French Polynesia, Portugal, Romania, United Kingdom, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic, French Southern Territories, Wallis and Futuna
Shipping information, delivery during public holidays in France
Shipments cannot be made on Saturdays, Sundays, or public holidays. Parcel delivery will also be delayed during public holidays in France or the destination country.Here are the public holidays in France:
- New Year's Day: Wednesday, January 1, 2025
- Easter Monday: Monday, April 21, 2025
- Labor Day: Thursday, May 1, 2025
- Victory 1945: Thursday, May 8, 2025
- Ascension Day: Thursday, May 29, 2025
- Whit Monday: Monday, June 9, 2025
- National holiday: Monday, July 14, 2025
- Assumption: Friday, August 15, 2025
- All Saints' Day: Saturday, November 1, 2025
- Armistice Day 1918: Tuesday, November 11, 2025
- Christmas Day: Thursday, December 25, 2025
Do you have another question about shipping rates and methods, or about the delivery time of your order? Don't hesitate to contact us.
Return conditions
Products sold by Aquanautique.com are covered by the manufacturer's warranty. The warranty varies depending on the type of product sold and is valid from the date of delivery. The warranty applies only to products used under normal conditions. For more information about our warranties, please refer to our Terms and Conditions of Sale.A customer who has placed an order on our website Aquanautique.com can submit a request for a complaint, exchange or refund by mail to the following address:
Aquatech66
18 Chemin de la Passio Vella
66100 Perpignan
France
Occitanie
or by email to our customer service.
Your refund request, whether sent by email or post, must include the following information:
- Your first and last name
- Your order number
- The product reference(s) concerned by the request
You have the option to return a product (unused and in its original packaging) within 14 days of the delivery date. All return requests will be reviewed by our customer service department. We will respond within 6 days and issue a refund according to our Terms and Conditions of Sale.
The right of withdrawal is reserved exclusively for individual consumers (natural persons who purchase goods not for purposes related to their professional activity, commercial or entrepreneurial activities) therefore cannot be exercised by legal entities and natural persons acting for purposes related to professional activity.
The right of withdrawal does not apply to manufacturer-sealed products (navigation memory cards, software update memory cards) that have been opened and/or used after delivery for warranty purposes, except in cases of manufacturing defects or non-conformity. This provision aims to preserve the safety and integrity of the products, as well as to prevent any abuse of the return policy. An original, manufacturer-sealed item that has been opened or damaged may not be sold or resold.
For returns, the customer is responsible for shipping costs. We do not provide return shipping labels.
For any questions regarding product returns, our team is available to assist you via our contact form.
Consult our general terms and conditions of sale