How to contact Aquanautique.com customer service
We are here for you!
Are you looking to contact our customer service? Whether it is for a complaint, a question about your order or even for the management of your account, several contact options are available to you. Email or phone call, we help you find the right contact for your procedures.
Last updated
08.01.2025
100% French company
located in France
General Conditions
clear and reliable
Ways to contact Aquanautique.com customer service
The structure of Aquanautique.com's customer service is organized to respond to the various requests of customers. With several communication channels, it provides a telephone number, an online customer area, an e-mail address and a chat service. For delivery tracking, return requests or after-sales service, the advisors can be easily reached.- By telephone: the number 04 22 91 22 20 allows you to get in direct contact with an advisor.
- Online customer area: it offers a personalized experience to manage orders, track deliveries, make returns and consult account information.
- By chat: for those who prefer contact in French or any other language.
How to contact customer service by phone?
The customer service telephone number is: 04 22 91 22 20. This non-premium number is available from Monday to Friday between 10:00 and 12:00, and from 14:00 to 16:00. It is mainly intended for customers who need telephone assistance for topics such as order tracking, after-sales service or account management.Before making your call, make sure you have your order number or customer ID on hand. This information will make it easier to identify your file and speed up the processing of your request. We recommend that you avoid peak hours in order to quickly have an advisor who will take charge of your call.
For customers abroad, it is possible to reach customer service by dialing the same number preceded by the international code for France (+33). This call will be billed at the rate of a call to metropolitan France. IN FRENCH ONLY!
How to connect to your customer area.
To log in to your customer area, click on the "My account" option located at the top right of the home page. You will then be redirected to a login page where you will need to enter your email address and password. If you have forgotten your password, don't worry, just click on the "Forgotten your password?" option and follow the instructions to reset it. Note that if you do not yet have an account, you can create one for free by clicking on "Create an account", this will allow you to take advantage of all the services offered by Aquanautique.com.Manage your account and orders online
To find a previously placed order, go to your customer area. Once logged in, click on the "My orders" option. This will take you to a list of all your orders, sorted by date. Each order is detailed with product information, shipping and billing addresses, and available tracking options.Please note that this information is only accessible if you have logged in with the same customer area as the one used during the purchase.
When you click on an order, you can see all the details of the order, including the status of the order, the delivery method chosen and the payment method used.
Manage your personal information
On Aquanautique.com, the management of your personal information is essential for a good user experience. To access your information, log in to your account and click on the "My information" option. You will then be able to view and modify various information:- Email: To change your email address, simply enter the new one and confirm.
- Password: to change it, enter your old password then the new one.
- Delivery details: to modify them, click on “Add a new address” or “Modify” next to the existing address.
Regularly updating this information is essential to ensure proper tracking of your orders and receiving relevant communications from Aquanautique.com.
After-Sales Service: How to make a complaint
Aquanautique.com allows you to return a product in order to replace it or receive a refund. The replacement of the item will be possible if the product is still available and sold by Aquanautique.com.In case of stock shortage, you will be reimbursed by Aquanautique.com.
Your request for a refund or the sending of a new item will be made within 48 hours after the return of your product.
If your Aquanautique.com product is defective and requires repair, you can request assistance from the After-Sales Service (SAV). To do this, contact us.