How to contact Aquanautique.com customer service
We are here for you!
Looking to contact our customer service? Whether it's for a complaint, a question about your order, or to manage your account, several contact options are available. Whether by email or phone, we'll help you find the right contact for your needs.
Last updated
08.01.2025
100% French company
located in France
General Conditions
clear and reliable
Ways to contact Aquanautique.com customer service
Aquanautique.com's customer service structure is designed to respond to a variety of customer requests. With multiple communication channels, it offers a phone number, an online customer area, an email address, and a chat service. For delivery tracking, return requests, or after-sales service, advisors are easily reachable.- By telephone: the number 04 22 91 22 20 allows you to contact an advisor directly.
- Online customer area: it offers a personalized experience to manage orders, track deliveries, make returns and view account information.
- By chat: for those who prefer contact in French or any other language.
How to contact customer service by phone?
The customer service phone number is: 04 22 91 22 20. This toll-free number is available Monday to Friday between 10:00 a.m. and 12:00 p.m. and 2:00 p.m. and 4:00 p.m. It is primarily intended for customers who require telephone assistance for matters such as order tracking, after-sales service, or account management.Before placing your call, please have your order number or customer ID handy. This information will help us identify your file and expedite the processing of your request. We recommend avoiding peak hours to ensure that an advisor can quickly handle your call.
Customers abroad can contact customer service by dialing the same number preceded by France's international dialing code (+33). This call will be charged at the rate for calls to mainland France. ONLY IN FRENCH!
How to log in to your customer area.
To log in to your customer area, click on the "My Account" option located at the top right of the homepage. You will then be redirected to a login page where you will need to enter your email address and password. If you have forgotten your password, don't worry, just click on the "Forgotten your password?" option and follow the instructions to reset it. Note that if you don't have an account yet, you can create one for free by clicking on "Create an account", this will allow you to take advantage of all the services offered by Aquanautique.com.Manage your account and orders online
To find a previously placed order, go to your customer area. Once logged in, click on the "My Orders" option. This will take you to a list of all your orders, sorted by date. Each order is detailed with product information, shipping and billing addresses, and available tracking options.Please note that this information is only accessible if you have logged in using the same customer area as the one used when making the purchase.
When you click on an order, you can see all the details of the order, including the order status, the delivery method chosen and the payment method used.
Manage your personal information
At Aquanautique.com, managing your personal information is essential for a good user experience. To access your information, log in to your account and click on the "My Information" option. You will then be able to view and modify various information:- Email: To change your email address, simply enter the new one and confirm.
- Password: To change it, enter your old password then the new one.
- Delivery details: To change them, click on “Add a new address” or “Edit” next to the existing address.
Regularly updating this information is essential to ensure proper tracking of your orders and receiving relevant communications from Aquanautique.com.
After-Sales Service: How to make a complaint
Aquanautique.com allows you to return a product for replacement or a refund. Replacement of the item will be possible if the product is still available and sold by Aquanautique.com.In case of stock shortage, you will be reimbursed by Aquanautique.com.
Your request for a refund or the sending of a new item will be made within 48 hours after the return of your product.
If your Aquanautique.com product is defective and requires repair, you can request assistance from our After-Sales Service (SAV). To do this, contact us.